Shipping policy

Please note that in addition to shipping times, there is a 14 - 21 day production window as these are custom, hand-crafted units. Selecting expedited shipping at checkout accelerates carrier transit speed, not the production window. Further, an adult must sign for the package upon delivery.

Options for your Premium Fully Insured Delivery:

  • Standard Delivery: Complimentary via UPS Ground (3 - 5 business days once shipped)
  • Premium Rush Delivery: $50.00 via UPS 2nd Day Air (1 - 2 business days once shipped)

The Heirloom: Crowned is not responsible for transit delays caused by weather, peak holiday volumes, or carrier exceptions once the package has been scanned into the UPS network.

Customers are responsible for ensuring the accuracy of their delivery address at checkout. The Heirloom: Crowned is not liable for packages misdelivered or returned to our atelier due to incorrect address inputs or failure to provide an authorized adult signature upon arrival.

In the event of a delivery dispute, official carrier tracking data and signature capture verification from the UPS network will serve as final proof of successful fulfillment.

THE UNBOXING EXPERIENCE

At The Heirloom: Crowned, we believe the luxury of a custom crown begins long before your first install. Your 5-year investment piece is delivered in an architectural unboxing suite designed to protect, preserve and elevate. No crushed boxes, no compromised lace, and no shortcuts.

  • The Structural Care: Every unit is securely anchored to an internal mannequin head, bolted directly into a protective luxury interior chassis and wrapped in custom satin ribbon. Your crown arrives in pristine, salon-fresh condition - never folded, flattened, or compromised during transit.
  • The Signature Velvet Keepsake: Each order includes our flagship velvet and satin-lined dust bag for dust-free, breathable long-term protection at home or during travel.
  • The Elite Essentials Tool Kit: Your unboxing features an artisan bundle of premium styling essentials curated for flawless glueless daily maintenance:
    • The Signature Melt Band: Engineered with custom ear cutouts for maximum pressure-free comfort.
    • The Marble Alignment Clips: Heavy-duty, luxury-weighted sectioning tools. Used for styling or pulling hair back during the lace melting process.
    • The Precision Toolkit: Triple-sided edge brush, professional rat-tail styling comb, amd structural hairnets to keep your unit looking fresh.