FREQUENTLY ASKED QUESTIONS
How does your 50% deposit payment structure work?
To ensure your place in our custom artisan production queue, we require a 50% non-refundable deposit upfront. Your remaining 50% balance is processed once your unit is completed and fully inspected and you have verified your order's quality via email. Your heirloom crown will be shipped within 24 hours of the remaining 50% balance being collected. You will receive real-time email updates tracking each stage of your unit's construction.
What lace do you use?
We use ultra-thin skin-like HD lace.
What is the density of your handcrafted wigs?
To ensure maximum fullness and a runway-ready look, The Heirloom: Crowned specializes in creating 300% density custom units. Our 30-inch units use 5 bundles to achieve this look, while our 40-inch units use 6 bundles.
What is the difference between The Raw Lineage and The Artisanal Collection?
The Raw Lineage (100% Raw Vietnamese Hair)
This is hair in its rarest, most pristine, and absolute purest state. Cut directly from a single donor, it has never undergone any heat, chemical, or steam manipulation. Because it is completely unmanipulated, it only exists in two natural forms: Straight and Natural Wavy/Curly. Every bundle is a unique heirloom item with fully intact, downward-facing cuticles. It holds curls seamlessly, responds flawlessly to bleach, and commands the highest lifespan in the industry - lasting 3 to 5 years with proper maintenance.
The Artisanal Collection (Thermal-Set Virgin Hair)
This collection centers to high-fashion, high-volume looks that do not occur naturally in nature, such as Kinky Straight or Body Wave. The foundational base of this hair is identical to our top-tier Raw Vietnamese line. However, to achieve these uniform, highly stylized textures, the hair is wrapped around specialized rods and precisely sculpted using advanced high-pressure thermal steam texturizing. To ensure a completely uniform, high-fashion aesthetic across extreme luxury lengths, the hair may undergo an elite, protective structural setting and deep natural pigmentation process while fully preserving the raw cuticle strength. We never use harsh acid baths or silicones. While it requires slightly more daily hydration to maintain its pattern, this collection gives you an elite, custom-engineered texture while preserving the structural strength of a raw cuticle to last 2 to 3+ years with proper maintenance.
What length is right for me?
30-inch (Regal) Units:
Maximum luxury that remains manageable for everyday wear. Delivering an elite, waist-skimming silhouette that looks stunning for nights out and upscale dinners. This length typically grazes the lower back, tailbone, or top of the glutes.
40-inch (Regent) Units:
Perfect for events calling for high-glamour styles like milestone birthdays, vacations, or even bridal events. Although it can also elevate your daily look. Be prepared to completely command the room. This length typically grazes the thighs, hips, or past the pelvic line.
Pro-Tip:
If you are under 5'3", a 30" unit will already look exceptionally long (grazing your hips). If you are 5'7" or taller, you will need a 40" unit to achieve that dramatic floor-grazing thigh length.
More questions? Contact Us Below